|
FAQs
Q. Do
you provide instructions?
A. Our Terms and Conditions of Hire act
as instructions for the safe use of our bouncy castles.
Q. Do you
deliver?
A. Yes, we provide a free delivery,
set-up and collection service within a 10 mile radius of Aldershot (GU11). We will deliver outside this area but there will be a charge. Please ask for details before
booking.
Q. Should I
check the site and access to it?
A. Yes, please make sure we have plenty
of access room. We need at least a 3
feet wide hall or passageway to move the bouncy castle into position. Please ensure that the site for the bouncy
castle is clear, flat and that any overhanging trees or bushes etc. are pruned
back (so as not to cause damage to the castle). The site must be clear of sharp
objects such as rocks, debris, large stones and especially animal poo! We do not erect our castles on hard surfaces,
such as concrete, for safety reasons. The
ideal surface would be grass. If we feel
that the site is unsuitable we will not erect the bouncy castle.
Q. Does
Bouncing-Monkeys require a deposit?
A. No, we don't require a deposit from
you but you may pay one if it helps you or your organisation to have formal
paperwork confirming the booking. In this instance, you can pay a
50% deposit by cheque, made payable to Bouncing Monkeys, we will then send you
a receipt. Deposits will be repaid should you cancel more than 72hrs before the hire date.
Q. How soon
can I book a castle?
A. The sooner the better! Our bouncy castles are available for hire
throughout the year. We can get very
busy, particularly in the summer, so it's always best to book early to avoid disappointment. We will send you confirmation of your booking
by either email or post and we will phone you a day or so before the day of hire to discuss your exact delivery rquirements.
Q. What ages
do your Soft Play cater for?
A. The soft play is ideal for all
ages under 6. Preferably the children
should be of similar size/age so that rough play and accidents are avoided.
Q. What are
your payment terms?
A. Our terms of payment are cash on
delivery. We also accept cheques but only
if they are supported by a valid cheque guarantee card. We do not have the facility to accept payment by credit card.
Q. What if I
need to cancel?
A. No problem, just give us a call. However, we would appreciate as much notice
as possible. If you cancel on the
doorstep or whilst we are en-route, we will have to charge the full amount as previously agreed.
Q. Are there
any age limits?
A. Yes, our insurers will not allow
anybody aged 15 years and above on any of our bouncy castles, which means that they
are designed and built with the lesser age limit in mind. So please do not allow
anyone over the age of fourteen (14) years of age on the bouncy castle, as it
can cause damage to the unit, that person would be uninsured and you will be charged for a PIPA inspection fee.
Q. How long
can I keep the castle?
A. We guarantee delivery before 11am and
start picking up from around 5pm until 6.45pm (4-5pm Oct-Mar), although
arrangements can be made for longer or shorter periods of hire. If you require
the castle overnight, then we can arrange this but there will be an additionl
charge of 50% of the total hire cost on the day hired.
Q. Can I
collect the castle?
A. Sorry, but for insurance and safety
purposes, we must deliver and install the inflatable.
Q. What
happens if it rains on the day of hire?
A. All of our castles come complete with
shower covers but these are not sufficient for heavier rain. The bouncy castle is not to be used if it
gets too wet, as it becomes VERY DANGEROUS. Tarpaulin, if provided, should be used during
heavy periods of rain fall to cover the castle, ensuring safe use during dry
periods. Should
the weather be unsuitable prior to delivery we will advise the customer of this
before we deliver in order to give the customer the option to change the venue
or change the date. We operate a strict no deposit refund
policy if the weather turns bad.
Q. How long
does it take to setup?
A. An average Inflatable takes
approximately 15 - 20 minutes to set-up and about 20 - 30 minutes to pack away.
Q. How much room does a bouncy castle
require?
A. This depends on the inflatable you
have hired but, as a rule, they require at least 6 feet on the rear side where
the blower is located, 3 feet on the other 2 sides and 6 feet on the front for access to the castle. At least 8 feet all around would be the
ideal.
Q. Can we move the inflatable?
A. No, once erected the inflatable must
not be moved even if it rains.
Q. Can I hire a bouncy castle and soft play together?
A. Yes, the hiring of the indoor soft play with an inflatable castle has proved very popular. Parents and group leaders continually comment on its effectiveness.
Q. Can your
castles go indoors?
A. Yes, all our inflatables can be used
indoors. However, it is the hirers
responsibility to check the height of the inflatable that you want to hire is
below the venue's ceiling height.
Q. Can your
soft play go outdoors?
A. No, all our soft play is for indoor
use only. However, during the summer
months this may be flexible if there is no forecast of inclement weather, is placed on a hard clean surface, is under cover (such as a marquee) and a
prior agreement has been reached.
Q. Are your
castles and soft play clean?
A. Yes, we maintain our castles and soft
play to a very high standard. They are
inspected and cleaned after every hire and the Soft Play is regularly
disinfected.
Q. How much
does the castle cost to run?
A. Each of our castles are inflated by
an electric blower. (RCD adaptors are included for your safety). An average bouncy castle blower costs approximately 50p - £1.00 per day to run.
We will need access to a standard three pin power point wthin 30 metres
of the site. If this is not possible we can still install the bouncy castle but you would need to hire OUR petrol
generator at an additional cost of £25.00 per day. This would include sufficient petrol to run the bouncy castle for approximately 8-9 hours.
Q. Do you
provide instructions?
A. Our Terms and Conditions of Hire act as instructions for the safe use of our
bouncy castles.
Q. Does
Bouncing Monkeys have insurance?
A. Yes, we have public liability
insurance upto £1million for your protection and peace of mind. This covers accident and injuries caused by our equipment failing or incorrect or unsafe installation. As the hirer, you are responsible for
ensuring adult supervision of the inflatable at all times. Beware of companies that don't
have insurance, you should ask to see a copy of the policy. We ask you to read and sign our Terms and
Conditions of Hire before we release the bouncy catle into your care. Please take the content seriously. Most of it is common sense.
Q. Can I rely
on you ?
A. We have children ourselves and
wouldn't want them let down, so we won't let yours down. Also, service and reputation is everything.
Q. How do I
book?
A. You can book by calling us on
####. Alternatively, you can
email us by clicking; ####.
Q. Are you a
member of any recognised organisations?
A. Yes, we are members of the BIHA
(British Inflatable Hirers Alliance).
The BIHA promotes good practice, safety etc. For further information you can log on to their website at www.biha.org.uk
|
